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Computer Country RBL FAQ:
Q: What does RBL mean?
A: Although there are many definitions the one we use is Real-time Block
List. Basically it means that if you are on the list you cannot send email
to our network.
Q: How did I get on your list?
A: That's easy, you or someone on your ip sent us a lot of spam. To see the
policies that help us determine what networks to add our Policies
page.
Q: How can I get a spammer put on the list?
A: You don't really need to. If someone constitutes a threat to our
network they will almost certainly be detected and added automatically. We
have a system that examines the headers and body of a message for
characteristics of spam. If our system sees to much spam from somewhere it
will add it.
Q: What are email headers?
A: They are the lines of information that get put at the beginning of an email
that show the path the email took to get from its source to its destination.
In Thunderbird, open the message and click View → Message Source (or press Ctrl+U).
In Outlook, double-click the message to open it in its own window, then click
File → Properties. The Internet headers are shown in the box at the bottom.
Q: How do I get off the list?
A: Submit whatever you can to prove to us that your network will not longer send
spam to ours. If you run a legitimate and reputable mail server and have
been blocked let us know. If you received a reject notice from your server please copy
the text of the message to our submission form on the main
RBL site. The rejection notice from your server will have text that
looks something like this:
553 5.3.0 Blocked do to spam violation. See: http://rbl.ccountry.net/lookup.php?ip=SERVER_IP
Q: How long will a network stay on the list?
A: For about 6 days, unless you hit us again. Just long enough for users
to figure out their machine has been compromised. If you show a pattern of
spam your stay on the RBL will will get longer. We don't really want to use a RBL
system, but the steady increase of the use of spam bots has required us to build
a system that can react to them. See the removal
policies on our Policies page if you would like
us to look into removing your ip earlier.
Q: Are you guys communists?
A: No, we are all for free enterprise, we just don't want to pay for spammers
misuse of the email system.